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Up To Date

Up To Date

L’entreprise

Cette entreprise qui possède deux filiales, Médical et Ingénierie en Ile-de-France et Neo Biomed à Toulouse est un acteur du domaine de l’ingénierie, de la maintenance biomédicale et de la vente d’équipements médicaux.

Le projet #crm

Toujours en quête d’amélioration de la qualité et de la satisfaction de ses clients, et après avoir obtenu les certifications ISO 9001:2008 et ISO 13485:2012, le groupe Up To Date a choisi la solution CRM / SAV Infocob. Désormais, ils peuvent gérer de manière performante leurs ressources techniques, matérielles et humaines (27 personnes au total), mises au service de leurs clients.

Pour leurs 15 000 opérations de maintenance par an (maintenance préventive et curative) et les 32 000 équipements suivis, l’entreprise peut désormais planifier les interventions des techniciens et les synchroniser avec leur smartphone. La gestion de parc matériels et contrats associés est également géré depuis le logiciel pour un suivi plus qualitatif de leurs 227 clients ».

Le projet #gestion

  • Déploiement de l’ERP Gestimum
  • Récupération des données comptables
  • Paramétrage de l’outil
  • Formation des utilisateurs

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